Privacy Policy
Effective Date: April 4, 2026
Last Updated: April 4, 2026
At Guadua Bamboo SAS, we respect your privacy and are committed to protecting the personal data you share with us. This policy outlines how we collect, use, and safeguard your information across our website and international operations.
1. Information We Collect
We collect information only when it is necessary to provide our services, process exports, or manage our reforestation projects:
- Contact Data: Name, email address, and phone number provided via contact forms or newsletter signups.
- Transaction Data: Billing address and tax identification for international bamboo orders (poles, slats, and mats), or donation details for our Adopt a Bamboo reforestation program.
- Technical Data: IP address and browsing behavior collected via cookies to improve the performance of our website.
2. How We Use Your Information
Guadua Bamboo SAS uses your data for the following purposes:
- Order Fulfillment: To process and ship Guadua poles, slats, and construction materials from our facility in Colombia to your international location.
- Program Updates: To send digital certificates and growth updates to those participating in our Adopt a Bamboo reforestation program at our farm in Colombia.
- Legal Compliance: To issue commercial invoices and export documentation required by the DIAN and ICA in Colombia.
3. Data Storage & Security
Your data is stored securely using professional hosting services and encrypted payment gateways. We do not store credit card details on our local servers.
4. Third-Party Sharing
We never sell your personal data. We only share information with essential third parties required to complete our service:
- Logistics Partners: Shipping lines and customs brokers at the port of Buenaventura.
- Payment Processors: Secure gateways used for donations and invoices.
- Government Authorities: Compliance with ICA (Instituto Colombiano Agropecuario) for phytosanitary certification.
5. International Data Transfers
As a Colombian company (NIT 901.354.918-3), your data may be processed in Colombia. We ensure all international transfers comply with standard contractual clauses to protect your privacy rights.
6. Your Rights
Depending on your location (such as the EU or USA), you have the right to:
- Request a copy of the data we hold about you.
- Request that we delete your personal information.
- Opt-out of marketing communications at any time.
7. Contact Us
For any questions regarding this policy or your data, please contact:
Guadua Bamboo SAS
Bajo Sabaletas, Dagua, Valle del Cauca, Colombia
Email: info@guaduabamboo.com
Tel: +57 (317) 447-9432